Frequently asked questions
Sense2Play is more than just a brand; it’s a commitment to supporting parents and caregivers in the rewarding journey of raising their little ones. Originating from Belgium, our mission is to provide comprehensive assistance in various aspects of parenting, including dining, outings, care, playtime, sleep, safety, and more.
Our extensive range of affordable products is thoughtfully designed to enhance the daily lives of both parents and children. With a focus on beautiful design, innovation, and, most importantly, high-quality craftsmanship, Sense2Play strives to make the parenting experience more enjoyable and fulfilling. We believe in creating products that not only meet the practical needs of parents but also add a touch of joy and comfort to the lives of the little ones we cherish.
If your product is defective, please contact your store of purchase with your proof of purchase. They will be able to assist you further.
If it concerns something else, you can always send us a message via the “contact” page.
Sense2Play utilizes the DPD shipping service.
Items are eligible for free shipping on orders totaling €40 or more.
The store locator helps you find physical stores that carry Sense2Play products. However, please note that this does not guarantee that all products are available at every listed store.
No, Sense2Play operates exclusively through online sales and does not have brick-and-mortar stores. However, you can find Sense2Play products in various physical stores. Use our store locator to discover which stores carry Sense2Play items. Keep in mind that not all products may be available at every listed store.
For inquiries about spare parts, you can email hello@sense2play.com to check if assistance can be provided. Please be aware that spare parts may not always be available.
Certainly! Use our store locator to find stores that sell Sense2Play products. However, it’s important to note that not all products may be available at every listed store.
Sense2Play products are available in multiple countries; however, this website currently facilitates deliveries to Benelux and France only. For customers in other countries, including Czech Republic, Poland, Spain, Malta, Italy, Portugal, Greece, Germany, South Africa, Kazakhstan, Kyrgyzstan, Albania, and Bulgaria, we recommend reaching out to us directly. Contact our customer support, and we’ll be happy to assist you in finding the nearest store or distributor in your country for convenient access to Sense2Play products.